Terms & Conditions

UPDATED JANUARY 1, 2026

To make your reservation, visit the website at entourageexpeditions.com or call Entourage Expeditions reservations at 262.293.4424. Reserving, making payment or participating in any travel services offered by The Regalis Group LLC. (authorized to do business as Entourage Expeditions & Lake Country Travel) (hereinafter "The Company", “we”, “us”) constitutes a contractual full agreement between the Participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"), which includes a Health, Safety & Travel and any other applicable waivers (see "Waivers" section) for your purchase (hereinafter "trip”, “expedition”, “tour”). You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms & adults are accepting legal responsibility on behalf of any minors. The Company, as its sole discretion, reserves the right to update or amend these Terms/Conditions at any time prior to making a reservation or at any time thereafter with or without prior notice which will bind you. An up to-date copy of these Terms is accessible to you upon request.

This document is divided into several sections including

i. Deposit, Payments, Confirmation &

Invoicing

ii. Cancellation Fee Schedule

iii. Participation Eligibility & Reductions

iv. Force Majeure

v. Special Needs & Participation

Requirements

vi. Information Required for Reservation &

Travel

vii. On Expedition Experience

viii. Safety & Medical Care

ix. Lodging

x. Transportation

xi. River Cruising

xii. Trip Documents

xiii. Waivers

xiv. Service Inquiries After Your Trip

xv. Company Responsibility

xvi. Trade Names

Certain aspects of this document are in bold-face typestyle. This is to assist you as you read thru this document, but does not indicate a hierarchy of importance. It is the sole responsibility of you, the traveler, to verify that you are in compliance with all passport, visa, vaccination, and secondary requirements (from entry into and return from) for all of the countries you are visiting including understanding and meeting the acceptable testing requirements. The information we provide to you is for convenience purposes only and not a guarantee that you will meet the requirements. Please take the time to research, understand and complete the requirements. Failure to comply may result in significant travel inconveniences and a large financial penalty that may not be covered by any travel protection. We and any of our partners and affiliates are not responsible for the type, authenticity, legality, acceptance or details of any and all documents received by travelers or to government authorities. For the most accurate and up-to date information on travel restrictions, advisories, destination requirements and alerts, please visit credible sources.

Deposit, Payments, Confirmation & Invoicing

Pricing & Price Guarantee

Prices shown are per person, based on two people

sharing a room. Prices do not include airfares, except

where noted on specific itineraries, and are subject to

change without notice. (see Errors & Omissions below).

Prices are correct at time of publication; however, as

airfares continually fluctuate and classes of service may

have limited capacity, tour package prices and

availability will change accordingly. If the price of an

identical land package is lower than the price you paid,

we will not adjust your reservation.

Deposit to Hold Space

At the time of reservation, a non-refundable, non-

transferable, per person, per trip deposit is required.

The deposit amount is dependent upon the trip and

services booked. See the information below.

Full Payment

Full payment is required by the final payment date. The

final payment date is dependent upon the trip and

services booked. See section “Deposit Amounts, Final

Payment Dates, & Cancellation Fee Schedules” below.

If you do not pay the full invoice by the final payment

date, your reservation and all services on the

reservation, will be cancelled, and your deposit, airfare

and travel protection premiums will be forfeited.

Travel Protection payments are always non-refundable.

Reservations made after the final payment date require

full payment at the time of reservation and will include

any late reservation fees.

Ways to Pay

The Company accepts payment via check, money order,

ACH (when available), Zelle, Visa, MasterCard,

Discover/Novus, and American Express with the

exception for all student expeditions. All student tour

expeditions are only to be paid via check or cash (no

credit cards accepted). We reserve the right to charge

a separate processing fee for payment tenders other

than cash or check.

Confirmation

Your reservation is confirmed when your initial deposit

payment is processed and you have signed your

invoice. Your invoice, when documented as payment

received, is confirmation of services on the reservation.

Accuracy of Invoice Details

You, not The Company, are responsible for providing

and verifying full, complete and accurate information

for all participants and services at the time of

reservation. Under no circumstances is The Company

liable for any errors or omissions in the information

provided by you to complete the reservation. If you do

not notify The Company of any error within 1 business

day of making the reservation, you are solely

responsible for all fees assessed due to incomplete,

erroneous or inaccurate details.

Errors & Omissions

In the event the price listed, quoted, or confirmed is

incorrect due to a system error, human error or other

error, The Company or the tour operator reserves the

right to correct the price and reinvoice you at the

correct price.

Deposit Amounts

Deposit amounts listed are per person and do not

include Travel Protection or any deposit or final

payment amounts for additional airfare. Deposits and

Travel Protection are always non-refundable.

Final Payment Dates

Final payment dates are uniquely determined prior to

the commencement of services. Reservations that do

not include full payment by the final payment date will

be cancelled and deposit, plus any travel protection,

will be retained.

Credit Card Transactions & Chargebacks & Returned

Check Fees

If for any reason, any travel service provider is unable

to provide the services for which you have contracted,

your remedy lies against the provider, and not against

The Company or affiliates. In the event that payment

has been made to The Company by credit card, you

agree that you will not seek to charge back your

payment to The Company. If The Company incurs any

costs, including but not limited to attorneys’ fees, to

recover any payments charged back by your credit card

company, you agree that you will be liable for these

costs. If the credit card is declined, you guarantee that

you will settle any amounts owed to The Company via

money order or cash immediately.

The fee for a returned check is $50 minimum plus any

fees or interest borne by The Company. In the unlikely

event a Participant has a second returned check in

perpetuity with The Company, The Company reserves

the right to deny service or demand cash-only payment

at its sole discretion.

Cancellation Fee Schedule

Cancellation fees are calculated based on the days prior

to the commencement of services in which written

notification is received. Cancellation fees include all

services on the reservation, except Travel Protection,

which is always non-refundable.

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Update January 1, 2026 Terms & Conditions

Cancellation Fees: (% of total price)

Deposit to <1 day = 100%

On or Before Final Payment Date

All revisions to a reservation will incur a minimum $50

per person fee plus any airline change fees (minimum

$300 per participant up to full airfare amount). These

fees are non-refundable.

After the Final Payment Date

Any change to a participant’s name, trip date, or

itinerary after the final payment date is treated as a full

cancellation and new reservation. All cancellation fees

apply in these instances. All other revisions apply the

same revision fee as above.

Not Included in Pricing

Unless specifically noted in your trip itinerary, the

following is not included in your reservation.

• airfare to and from the start of your trip;

• intra-trip air, unless specified in the

itinerary;

• airline baggage fees, including checked

and/or excess baggage fees;

• airline seat fees;

• Federal inspection fees for U.S.

Immigrations & Customs;

• International Air Transportation tax;

• agricultural tax;

• other per-person taxes imposed by

government entities;

• airport taxes and fees, including the

September 11th Security fee up to $11.20

per person, participant facility charges up

to $18 per person, Federal domestic flight

segment fees up to $4.10 per segment, and

U.S. and international arrival and departure

and other government-imposed fees added

by the airline and applicable at time of

reservation; ^

• port taxes;

• passports; visas; vaccinations;

• gratuities to your Tour Director, Cruise

Director, Local Host, driver, Local Guides,

and/or ship’s crew; gratuities on ferries,

trains, and cruise ships;

• laundry; telephone; minibar;

• entry/exit fees at airports;

• alcohol, beverages, and food outside of the

contracted menu as presented at a hotel or

restaurant or on board your vessel (these

extra items will be billed to you before

leaving the hotel, ship, or restaurant);

• airport transfers (unless on qualifying

flights);

• optional excursions; porterage at airports

and train stations;

Travel Protection

For your protection, we strongly recommend that you

purchase trip cancellation insurance that helps provide

coverage for trip cancellation, interruption, baggage

loss or delay, medical expenses and more. When

purchasing insurance from us, you must fully insure

all components purchased. This may require an

additional premium payment when components are

added later. However, no representation or

description of the insurance made by The Company,

affiliates or service providers constitutes a binding

assurance or promise about the insurance. It is the

sole responsibility of the traveler and the Insured

names listed on any policy (commonly known as

Insured on Policy) to verify all coverage aspects

including, but not limited to, coverage levels, type,

travel dates and payment dates. If there is a

discrepancy, the Insured on Policy should reach out

directly to the travel insurance provider to correct or

amend the policy. No liability for accuracy is borne

upon us.

Airfare & Flights

Air reservations are available through The Company

only for travel originating from the United States.

Airfare Contract

All airlines are independent from The Company; The

Company does not own, manage or operate any air

carrier or aircraft.

Your airline ticket is a contract between you and the

air carrier only, even if you purchase through The

Company. By purchasing your air services through The

Company, you waive all liability for The Company for

such air services, to the extent allowable under

appliable law.

Air Inclusive Trips

Additional per person, non-refundable, non-

transferable deposits and payments are required for

your international flights and/or for intra-trip air. These

are in addition to the deposits and payments above.

Air-inclusive trip pricing is guaranteed upon receipt of

deposit or payment in full for the entire reservation as

specified in the information below. Air services are

subject to the carrier’s terms and conditions, to these

Terms, and to any applicable law.

Processing Fee

The Company reserves the right to collect a Processing

Fee for any airline tickets issued or facilitated by us.

These fees are always non-refundable.

Airfare Fees

After your airfare is booked, any revisions you make

will incur fees by the airline, the ticket issuing agent

and The Company. This includes correcting errors in

your information or services (names, dates, schedules,

class of service, airlines, other). At the time of request,

fees are applied and payable immediately. The

Company is not liable for necessary amendments due

to errors in information provided by you. See “Accuracy

of Invoice Details” above for your responsibilities and

liability.

Air Routings

Air routings are subject to availability. Routings are not

guaranteed and are subject to change at any time

without recourse.

Airline Mileage Accrual

Frequent Flyer mileage accrual is at the discretion of

the airline(s), and is not always granted for airfare

purchased through The Company. The Company has

no liability if accrual is denied and/or if upgrades are

not allowed. Many airlines do not permit upgrades on

airfare purchased through The Company. This is at the

sole discretion of the airlines. Cancellation fees, as

noted above, will apply to all airfare, regardless of

accrual grants.

Seat Assignments

Seat assignments are not guaranteed even after they

are assigned and The Company has no control over

airline seat assignments. Airlines, the tour operator if

applicable, and The Company reserve the right to

change seat assignments at any time without notice,

for any reason. Most airlines charge a fee to pre book

a seat.

Airfare Schedule Changes

Unless provided for in these Terms or under

applicable law, The Company is not responsible or

liable for any airline cancellations, schedule changes

or delays. Prior to check-in, for airfare purchased

through The Company, The Company may be able to

assist if you are rescheduled, delayed or cancelled.

After you check-in, The Company can no longer assist

you and you must work with the airline directly to

arrive at your destination. The Company is not liable for

expenses you incur if you miss your flight or flight

connection. For air purchased through The Company, if

any air schedule requires an overnight stay in a

gateway city, The Company can assist you with hotel

reservations, when operationally possible; however,

the cost of the overnight stay (including, but not

limited to, hotel and meals) is your expense. Any

amendments you make voluntarily to your air or air

schedule may incur change fees or additional charges

up to the full ticket price. These are your responsibility

to pay.

Transportation Security Administration (TSA)

Information

At the time of air reservation through The Company,

you are required to provide all Transportation Security

Administration (TSA) information. This information

includes full name, date of birth, gender and redress

number (if available) for all participants. We submit

information to the U.S. Department of Homeland

Security. Reservations without this information are not

processed and an air reservation will not be secured.

Making Your Own Flight Arrangements

If you make your own flight arrangements, The

Company is not responsible for any loss resulting from

tour/expedition cancellation or changes in

international gateways, itineraries, or travel dates. It is

best to avoid airline tickets with high change fees.

Participation Eligibility & Reductions

The minimum age to participate in any Entourage

Expeditions trip service is 9 years of age, unless

otherwise specified. An adult must accompany

participants under 18 years of age (“minors”) on all

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services, including the sharing of accommodations. You

are responsible for the behavior, security and

supervision of all minors on your reservation.

Participant Cancellations

You may cancel your reservation voluntarily by

notifying The Company in writing only. The

cancellation is only effective once received and

acknowledged by The Company which may not happen

on the same business day as receiving the written

cancellation request. Cancellation penalties will apply

according to the established policy. Changes to

occupancy will result in the reservation being repriced

including the possibility of a mandatory supplement

being added. Any payments not received by the

established deadlines will result in the cancellation of a

reservation with no refund due to the traveler.

Cancellations by The Company or the Tour Operator

To the extent permitted by applicable law, The

Company, or the tour operator if applicable, reserve

the right to cancel or reschedule any trip departure

for any reason, including, but not limited to,

insufficient demand, strikes, lockouts, riots, stoppage

of labor or Force Majeure Event (see under Force

Majeure).

In the event of a cancellation by The Company prior to

departure, The Company will try, at our discretion, to

rebook the same trip with a different departure date,

or a similar trip, but there is no guarantee of

availability. The Company will not refund the difference

in price if the alternate is lower. You are responsible for

additional cost if the alternate is higher. If this

rebooking option is not acceptable to you, The

Company’s only responsibility is to refund the amounts

paid by you for the reservation as provided to you in a

one-time Resolution option and only in the form of

travel credits, not the original form of payment.

However, The Company markets travel under a

“prepaid/merchant” model, whereas The Company

collects the amount from you in advance and manages

the payments to the Providers on your behalf. The

booking is made by The Company on your behalf and

therefore any refund/credit is dependent on The

Company receiving your original payment back if

permitted. Although there is no guarantee that any or

the full amount amounts paid by you for the

reservation will be returned by the Providers, we will

seek to maximize the refund amounts to you. In the

event of a cancellation by The Company prior to

departure or during your trip for conditions under

Force Majeure, The Company may provide a future

travel/booking credit for the pro-rated portion of your

trip impacted. Future travel/booking credit will be

redeemable for travel services offered with The

Company for one year past your original trip start date.

You acknowledge that any custom tour/expedition

that is contracted/sponsored by another business for

its participants carries additional risk. As such, if the

contracted/sponsored company withdraws from

these travel arrangements, the participants may

suffer significant financial harm as refunds/credits are

unlikely since The Company has made advance, non-

refundable binding payments to suppliers to operate

this trip.

The Company is not liable or responsible for any

arrangements made independently of The Company.

The Company also assumes no responsibility for costs

or fees you incur for other arrangements inclusive of,

but not limited to, airline flights, upgrades, hotel,

excursion, visas and travel protection related charges.

Refunds

Any request for refunds is subject to these Terms and

subject to approval from the tour operator if

applicable.

Airport Transfers

Airport transfers are not included with our expeditions

unless specified. No cash equivalent or trip price

reduction is given if you do not use, or desire, the

included transfers.

Private Touring

Changes made en route at your discretion to tour

features, timings, or tour services (e.g., meals, included

sightseeing, etc...) are not refundable nor exchangeable

for other services.

Unused Services

No refunds will be issued for unused services (late

arrivals, temporary absences from your trip or early

departures), for unused transportation where group

activity tickets are involved, or for voluntary

modifications made by you.

Subject to Change Itineraries

The Company (and/or the tour operator if applicable)

will notify you via email when the final itinerary is

available for departures advertised with “subject to

itinerary modifications’.

Right to Postpone

The Company reserves the right to postpone any tour

for whatever reason, including but not limited to, lack

of participation or events of a crisis that make

operating the tour impossible or impractical. You have

no rights to a refund in the event of a postponement.

Revocation of Participant Eligibility

Any participant cancellations that are caused due to a

participant not being eligible to travel with the group

(i.e., but not limited to: school disciplinary actions,

conflicts) as considered Voluntary Cancellations and

not eligible for any refund consideration.

Force Majeure

To the extent permitted by applicable law, in the

event of a Force Majeure Event (as defined below),

The Company (and/or the tour operator if applicable)

shall be excused, discharged, and released from

performance to the extent such performance is so

limited or prevented, without liability of any kind.

Unless provided for in these Terms or under applicable

law, The Company (and/or the tour operator if

applicable) assumes no liability for any loss, damage, or

entry of any nature in whole or in part resulting from

an Act of God or any other condition outside The

Company’s responsibility, the tour operator’s control

(Force Majeure Event), including without limitation:

• Fire

• Landslides

• Volcanic eruption

• Inclement weather

• Environmental pollution or contamination

• Earthquake

• Low or high-water levels

• Flood

• Water or power shortages or failures

• Tropical storms or hurricanes

• Riots or civil commissions or disturbances

or any other acts of similar nature

• Sabotage

• Strikes of labor disruptions

• Arrests

• Restraint of rulers or peoples

• Expropriations

• Acts of terrorism

• War

• Insurrection

• Quarantine restrictions

• Government health advisories or warnings

or alerts of any kind of nature, including,

but not limited to, warnings or regulations

due to an epidemic/pandemic

• Government seizures

• Refusal or cancellation or suspension or

delay of any government authority or any

license, permit or authorization

• Damages to its facilities or the travel

supplier and its facilities

Or any other unforeseen circumstances or any other

factors unforeseen by The Company, or the tour

operator if applicable, that adversely affects or

hampers its ability to fulfil any of its contractual

conditions.

If The Company, or the tour operator if applicable,

cancels or reschedules a trip departure due to a Force

Majeure Event, the cancellation and refund terms in

this agreement shall apply.

Unless otherwise required by applicable law, The

Company will not be responsible for paying any costs or

expenses you may incur as a result of a delay or a

cancellation due to a Force Majeure Event.

Special Needs & Participation Requirements

Any special requirements or disabilities must be

disclosed to The Company at time of reservation, in

writing, or if such requirements arise after the

reservation, as soon as such requirements are or

reasonably should be known by the participant. If The

Company or the tour operator if applicable have not

received disclosure of requirements or disabilities that

require reasonable accommodations for accessibility,

and/or if your participation poses a threat to the safety

or health to self or others, The Company (or the tour

operator if applicable) may be unable to accommodate

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you for part or all of the Tour, Cruise or any services

provided in connection with the Tour.

Americans with Disability Act

The Americans with Disability Act is only applicable in

the United States. Facilities and services for disabled

individuals are limited outside its jurisdiction. Outside

the United States, countries often do not have similar

disability laws or regulations and The Company is not

liable for denial of services by air carriers, hotels,

restaurants or other independent suppliers.

Right to Accept or Reject

The Company reserves the right to accept or reject

any person as a trip participant; to expel any

participant from the trip; to make changes in the

itinerary whenever The Company deems it necessary

for the comfort, convenience, or safety of the

participants; and to cancel a trip at any time. You

acknowledge and agree that our Service Providers may

reserve similar rights regarding their services. You

agree to abide by such conditions, and further agree to

indemnify and hold us harmless against any exercise of

such rights by any Service Provider.

Suitability & Accessibility

Certain activities or venues may be limited or

inaccessible to you if your mobility is limited in any

manner. Many excursions and sightseeing involve

extended periods of walking and standing often on

uneven pavement or surfaces, and may include

staircases, paths, walkways, or locations that are

narrow or inaccessible or of limited accessibility by

wheelchair. You are responsible for assessing if the

itinerary is suitable for all participants on the

reservation. We recommend you contact The

Company prior to making a reservation to determine

what reasonable assistance might be available. The

Company (or the tour operator if applicable) will make

reasonable efforts to accommodate special needs but

cannot guarantee that it can accommodate in all cases.

No refunds are provided for missed services or

activities due to your inability to fully participate with

the group, including keeping pace with the group, if

conditions requiring assistance are not known to The

Company at the time of reservation or when

reasonably known by the participant.

Personal Services

The Company (or the tour operator if applicable) do

not provide personal services or individual assistants

to trip participants. Our staff and the Service Providers

are not required or trained to assist with personal

tasks. This includes eating, dressing, toileting, lifting or

pushing a wheelchair, walking, getting on or off

transportation, or other personal needs. If you need

such assistance, we strongly recommend you have a

physically-able companion accompany you.

Wheelchairs

You must notify The Company at the time of

reservation if you are traveling with a wheelchair, or if

the need for a wheelchair arises after the reservation,

then as soon as that need is known. Outside of the

United States, you must be able to walk up/down steps

(for motorcoaches) and on ramps without a wheelchair

or walker for cruises. Outside the United States,

motorcoach entrances and gangways/ramps may not

be wide enough or equipped to accommodate these

items. You are responsible for storage (e.g., in your

room) and maintenance of any permissible wheelchair.

Motorized Scooters

For trips outside the United States, motorized scooters

are not permitted and cannot be accommodated on

services provided by The Company (or the tour

operator if applicable). If you arrive with a motorized

scooter, you will be responsible for its alternate

transportation arrangements to your end destination at

your expense. For trips within the United States, we

will attempt to reasonably accommodate motorized

scooters. We require notice at time of reservation to

arrange services in accordance with the ADA, or if the

need for such services arises after reservation, as soon

as the need is known.

Group Harmony

To ensure the desired group synergy, The Company

reserves the right to accept, reject or expel any

individual who is deemed disruptive or incompatible

with the interests of the group, including, but not

limited to, assaults, individuals who are intoxicated

and/or under the influence of any form of

narcotics/drugs leading to a negative experience for

the remainder of the group. Expenses, including

cancellation fees and/or costs for alternate travel plans

or to return home, will necessarily be borne by the

passenger. All unused services are non-refundable and

individuals are also subject to civil penalties by local

authorities. The Individual also agrees that they will

plead Guilty in any proceedings brought forth.

Authority to Remove or Refuse Participants

In the sole discretion of The Company, the tour

operator the Ship’s Operator or Captain, The

Company and/or the tour operator if applicable may

refuse transport to you or may require you to leave

the tour or disembark if it is reasonably believed that

you

are dangerous to others or to yourself; have engaged

in, are engaged in, or are threatening to engage in

behavior that may adversely affect the safety, security,

comfort, enjoyment, or well-being of other

participants, suppliers (including Service Providers), the

tour operator, The Company representatives, or crew

members, including, but not limited to, behavior that is

disruptive, verbally abusive, physically abusive,

obnoxious, harassing, discriminatory, or obscene;

have failed or refused to follow, or are failing or

refusing to follow The Company’s or the tour

operator’s rules and procedures or the instructions of

The Company, the tour operator, its representatives,

the Captain, or the crew members.

In the event you are removed, you may be left at any

city, port or place the motorcoach stops at or the ship

calls without any liability to The Company, the tour

operator, or its representatives. The Company (on

behalf of the tour operator if applicable) shall not be

required to refund any portion of the fare paid by you

if you are removed pursuant to this section.

In the event you are removed, The Company or the

tour operator will not be responsible for expenses for

lodging, medical care, meals, transportation, or any

other expenses incurred by you. The Company and the

tour operator if applicable shall be entitled to recover

from you any costs or expenses incurred by The

Company, its representatives, the tour operator, or

the crewmembers in your removal or the exercise or

enforcement of this clause.

Guarantee, Reparation and Duties to Co-Operate

Irrespective of The Company’s overriding duty to

provide service, the traveler has a duty to cooperate in

that he/she must do whatever he/she can reasonably

do to contribute to remedying the disruption and to

keep any losses that may arise as low as possible or

avoid them completely. He/she has a particular duty to

advise the operator’s representative with 24 hours of

incident of any possible complaints.

Information Required for Reservation & Travel

As a condition of reservation, you must provide

information requested by The Company and/or the

tour operator if applicable along with your initial

payment. The Company (on behalf of the tour operator

if applicable) reserve the right to cancel your

reservation and all services, and retain all related

cancellation fees, if your information is incomplete or

inaccurate. Your personal data secured for your

reservation is used to process your services with our

Service Providers. It may be necessary to transfer these

details to other countries or authorities whose data

protection and privacy laws are less stringent than

those of the United States of America. This may include

requirements to pass details to Service Providers as

well as certain governments or government-appointed

bodies, or agencies in the interest of security or

because we are obliged to by law.

By making a reservation via The Company

you consent to The Company storing, using, and

transferring on this data to other third parties

(including third parties outside your home country)

for the purposes as stated above you indemnify and

hold harmless The Company and its affiliates in

respect of The Company for storing, using and

transferring this data as described above.

See The Company Privacy Policy for more information

on usage of your data.

Information Required

• Full name as per government issued ID with

which you will travel

• Address

• Date of birth

• Full passport details (with full photo page

provided to us at time of registration)

• Email address

• Credit card information

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• Disabilities

• Medical conditions

• Dietary restrictions you make known to The

Company or the tour operator if applicable

• Emergency contact (non-participant)

• On tour contact information (mobile phone

or email address)

If any additional information is required, it will be

requested from you with your reservation.

On Expedition Experience

Baggage: Size, Weight, Quantity & Restrictions

Allowance

Hotel porterage (where available) for one bag per

participant. Additional bags, if space is available, are

charged extra and payable to the Tour or Cruise

Director. If no space is available, you are responsible

for arrangements for your extra bag(s) from location to

location at your expense. Porterage is not included at

train stations or at airports.

Restrictions

All airlines have their own baggage policies and

restrictions. These can be found on the carrier’s

website or at www.iflybags.com. Baggage fees are not

included in airfare price and The Company is not liable

for any additional fees. You are required to pay all fees

directly to the airline at check-in.

Motorcoach Carry-on:

Carry-on bags must be small enough to store in

overhead bins or under the seat in front of you.

Dimensions: 12”x11”x 6” / 30cm x 28 cm x 15 cm

maximum. For safety reasons, wheeled carry-on bags

are not permitted.

Damage & Liability

Except as provided by applicable law, The Company

(and/or the tour operator if applicable) has no

responsibility for loss or damage to any baggage or

personal belongings throughout the trip. We

recommend you purchase baggage insurance.

Dietary Requests

Outside the United States, special dietary or meal

requests cannot be processed and are subject to

availability at the hotel or venue. There is no guarantee

of availability and The Company or the tour operator if

applicable has no liability for availability. Within the

United States, reasonable accommodations will be

made providing that The Company or the tour operator

if applicable receives reasonable notice of such needs

in advance of departure. When available, special

requests are at the venue’s discretion. Any additional

charge for the request is payable by you directly to the

venue at the time of service.

Elevators

Some ships and hotels have elevators, but many small

ships do not. If you require an elevator, inquire before

making a reservation.

English

All Tour / Cruise Directors, Local Guides, and ships’

crews speak English, and all trip commentary and

instruction are conducted in English only. For safety,

maximum enjoyment and understanding, you must be

able to read, understand, and speak English.

Gratuities

Gratuities for your Tour / Cruise Director, Local Guides,

driver, waitstaff and ship’s crew are not included in the

trip price (unless otherwise noted in pricing details) and

are discretionary (unless noted otherwise). However,

The Company fully expects participants to contribute to

the gratuities suggested for all expeditions.

Holidays, Special Events & Venue Closures

At times, venues are limited or not available due to

local holidays, events or various seasons. The Company

and/or the tour operator if applicable will indicate

known closures in the itinerary or advisements, but not

all closures are known in advance. The Company (or the

tour operator if applicable) is not liable for venue

availability. The Company (on behalf of the tour

operator if applicable) will offer alternatives when

possible.

Insecticide

Some countries may require aircraft cabin insecticide

treatment for inbound foreign flights. For more

information about aircraft disinfection requirements

and a list of countries requiring disinfection of inbound

flights, visit

https://www.transportation.gov/airconsumer/spray

Itinerary Timings

Itinerary timings are not guaranteed and are subject

to change. No refunds are provided for changes to

itinerary timings.

Hazardous Materials (“HAZMAT”)

Federal law forbids the carriage of hazardous

materials aboard aircraft in your luggage or on your

person. A violation can result in five years'

imprisonment and penalties of $250,000 or more (49

U.S.C. 5124). Hazardous materials include explosives,

compressed gases, flammable liquids and solids,

oxidizers, poisons, corrosives and radioactive

materials. Examples: Paints, lighter fluid, fireworks,

tear gases, oxygen bottles, and radiopharmaceuticals.

There are special exceptions for small quantities (up to

70 ounces total) of medicinal and toilet articles carried

in your luggage and certain smoking materials carried

on your person. For further information contact your

airline representative. Please refer to the full list of TSA

prohibited items at

http://www.tsa.gov/travelerinformation/prohibitedite

ms. In the event a carryon bag cannot be

accommodated in the passenger cabin and has to be

placed below in a cargo bin for any reason, any

electronic device or spare Lithium ion or any other

type of battery permitted in carryon baggage MUST be

removed from the carry-on bag and remain in the

possession of the passenger in the passenger cabin.

For further information, contact your airline

representative.

Optional Excursions

Optional excursions are not included in your

reservation. Optional excursions are provided by

independent third-party operators (“Excursion

Operators”). The Excursion Operators may render

services subject to separate and additional terms and

conditions, or may require you to execute additional

documents, waivers, or releases. It is agreed and

understood by you that any assumptions of liability,

waivers, or releases that are part of the Excursion

Operators’ terms & conditions, and any terms that are

required by such Excursion Operators will also inure to

the benefit of The Company or the tour operator if

applicable. Optional excursions purchased via The

Company are subject to separate terms and conditions

which are available during booking. For operational

reasons, not all optional excursions listed in the

itinerary, in print, online, or in Travel Documents may

be available during your trip. Your Tour / Cruise

Director will advise of availability as applicable.

Photographs & Pictures

Photographs or pictures appearing in the brochure, on

sales presentations or on the website are solely

intended as examples of facilities and attractions.

Actual facilities and attractions may vary according to

itinerary. Maps shown are current at the time of

publication and may not reflect the actual routing

should the itinerary change.

Possession of all Drugs and derivatives

Any carriage or possession of illegal drugs will result in

immediate termination of your trip. You are

responsible for knowing and observing the licensing

laws for drug possession (including prescription and

over the counter drugs as well as common CBD

products) for all countries and states you are visiting.

Laws may require you to carry a prescription from your

doctor.

Punctuality on Trip

The Company (and/or the tour operator if applicable)

is not responsible for any losses, including missed

sightseeing, meals, inclusions, optional excursions, or

having to make alternate transportation or lodging

arrangements, if you fail to meet the representatives

at assigned timings and places/pick-up points while

on trip. The Company (on behalf of the tour operator

if applicable) will not refund nor cover any cost or

expenses incurred, or compensate for any missed

inclusions or optional excursions claimed, due to your

inability to maintain punctuality.

Smoking

Smoking is not allowed on transportation that is

exclusively provided via The Company. Smoking

includes cigarettes, e-cigarettes, cigars, e-cigars, or any

other smoking or vaping device. You are responsible to

abide by and adhere to Service Provider’s terms &

conditions, including as they relate to smoking. This

includes, but is not limited to, smoking only in

designated sections of vessels, hotels or restaurants.

Smoking and Hotel Rooms

The Company (or the tour operator) assist in

contracting non-smoking rooms. Hotels may impose a

6

100% non-smoking policy. If you require a smoking

room, a request may be submitted, but The Company

and the tour operator if applicable cannot guarantee

availability. Smoking in a non-smoking room will be

subject to all costs payable directly to the hotel by you.

Wi-Fi on Transportation Provided via The Company

Wi-Fi, when available on transportation provided via

The Company, is supplied by an independent third

party with separate Terms & Conditions, Privacy

Policies and Data Usage agreements. The Company is

not liable for the speed, reliability, or security of Wi-Fi

available on transportation provided via The Company.

Connectivity is not guaranteed.

Safety & Medical Care

Certain risks and dangers may arise beyond our control,

including but not limited to: the hazards of traveling in

undeveloped areas; travel by boat, train, automobile,

aircraft, or other means of transportation; forces of

nature; political unrest; acts of lawlessness or

terrorism; accident or illness in remote regions without

means of rapid evacuation or availability or medical

facilities. The Company (or the tour operator if

applicable) will have no liability to you regarding the

provision of medical care or the adequacy of any care

that may be rendered. While The Company (or the

tour operator if applicable) will use its best efforts to

ensure that adequate measures are taken, by

agreeing to participate in a trip and/or optional

excursions, you agree that you will indemnify and

hold harmless The Company (or the tour operator if

applicable) regarding the provision of medical care or

the adequacy of any care rendered. The Company is

not responsible for such risks and dangers that may

arise beyond its control. Payment of your trip indicates

you accept these risks and dangers and agree to hold

The Company and the tour operator if applicable

harmless for them.

Government Travel Sites

The U.S. State Department periodically issues and

updates travel warnings and travel alerts for U.S.

citizens travelling domestically and abroad. It is your

responsibility to review the current information on

travel and security when making plans to travel with

The Company (or the tour operator if applicable). You

are responsible for evaluation the travel information

and your acceptance of risk of travel prior to making a

reservation. Visit http://travel.state.gov for travel

information. By making a reservation via The

Company, you acknowledge you are aware of the

travel information advised by the government of your

citizenship.

You are responsible to verify medical requirements

for your travel. This includes, but is not limited to,

vaccinations, medical certificates, and insurance

policies to participate in any travel purchase. Proof in

the form of an approved certificate can be presented to

The Company. The Company (as well as any other

Body) reserves the right to subject an individual to a

serological test at the customers expense to verify

status, if required. In the unlikely event that the

provision for requiring the vaccination violates current

State law, The Company will require a high limit travel

insurance policy be issued at time of travel purchase in

addition to a cash bond being posted by the

unvaccinated individuals to help recover potential

operation expenses related to an illness. Should a

country or any other Body change vaccination

requirements prior to or during travel, you agree to

comply with the regulations set forth and acknowledge

that a failure to comply will result in your Voluntary

Cancellation from the trip purchase with no refund due

by The Company.

Illness

The Company, the tour operator, the Ship’s Operator

or Captain reserve the right to remove or quarantine

you if you show signs of illness, or pose a threat to the

safety and health of other participants. Removal or

quarantine for any health, safety, or behavior-related

assessment is at the sole discretion of The Company,

the tour operator, the Ship’s Operator or Captain. Any

costs incurred for medical assessments, diagnosis,

and/or any other medically-related charges are your

responsibility to pay and are due at time of services.

You will be allowed to rejoin the trip with confirmed

medical certification from a licensed health practitioner

indicating fitness to travel without causing harm or

posing a safety or health risk to other guests.

Medical Personnel

No medical personnel travels with your group or is

present on our expeditions. The Company and the tour

operator if applicable cannot guarantee the availability

of medical facilities or for the quality of the care or

services. Any medical attention you require while

traveling with The Company and/or the tour operator

must be sought through a local medical facility, if/when

available, for diagnosis. All related charges are at your

expense.

Motorcoach Safety

You are responsible for wearing your seatbelt when

provided. The Company, the tour operator and Service

Providers are not liable for any injury, loss, damages,

fines, claims, or death resulting from any accident or

incident if you were not wearing your seatbelt at the

time of the accident or incident when the motorcoach

was equipped with them. It is your sole duty to

present burden of proof. You are responsible for

following the safety instructions provided to you. You

are responsible for regulations for safety when

accompanying minors. The Company (or the tour

operator if applicable) does not provide child safety

devices.

Personal Photo & Video Rules & Regulations

We understand you may be interested in documenting

and sharing your vacation experience via photo or

video content. Please understand that every guest

experience is important. Your photo and video activity

must be done with care, sensitivity, and consideration

of fellow guests. Filming and photography can be

regarded as intrusive. You will be requested to limit

activity if guests complain. If you do not comply, you

may be asked to leave your trip subject to the

Authority to Remove or Refuse Participants clause

above.

Should you choose to share photos and videos online,

on a social media platform or alike, such photos and

videos must not include fellow guests unless you have

received the express, written permission of those

guests to post photos and/or videos of their likeness.

Additionally, be careful and selective about content or

photos you post and share, and do not disclose

sensitive or confidential content. The Company will

not be responsible, or liable to you or any third party,

for the content or accuracy of any content posted by

you or any other guest, or for the security of such

content. Sharing content is done at your own risk.

You hereby grant The Company and Affiliates

permission to use trip participant likeness in a

photograph, video, or other digital media (“photo”) in

any and all of its publications, including web-based

publications, without payment or other consideration.

It is understood and agreed that all photos will become

the property of The Company and will not be returned.

You hereby irrevocably authorize The Company to edit,

alter, copy, exhibit, publish, or distribute these photos

for any lawful purpose. In addition, participants waive

any right to inspect or approve the finished product

wherein my likeness appears. Additionally, participants

waive any right to royalties or other compensation

arising or related to the use of the photo. participants

hereby hold harmless, release, and forever discharge

The Company from all claims, demands, and causes of

action which participants, their heirs, representatives,

executors, administrators, or any other persons acting

on my behalf or on behalf of my estate have or may

have by reason of this authorization. Providing your

contact information consents that we may contact you

now and, in the future, to communicate with you.

You (Participant(s)) agree that The Company’s goodwill

and reputation are assets of great value to The

Company which were obtained through great cost,

time and effort. Therefore, you agree that before,

during the trip and upon return for perpetuity, for any

reason, you or anyone you influence will not in any

way disparage, libel or defame the The Company or

any of the Related Parties or any of their businesses

or business practices, products or services, or

employees, officers, directors or owners. The

Company reserves the right to seek relief including

forcibly requiring immediate removal, legal remedies

and demand for compensation. Any costs borne will be

at the cost of you, the Participant for which you

willfully agree to renumerate without dispute.

Pregnant Guests

The Company, the tour operator, and the Service

Providers do not have specialized facilities and/or

treatments required for childbirth, prenatal, or early

infant care on board the cruise ships, nor may those

facilities be available at ports of call or on land stays.

You should consider the risks of traveling where

necessary medical care for pregnancy may not be

available and may not be reachable in a timely manner

7

to address potential medical complications, problems,

and emergencies that can occur during pregnancy.

Weapons

Weapons are not permitted. This includes firearms,

knives, mace, brass knuckles, and weapons of any other

type

Lodging

Hotels selection may not be known until within 30 days

of scheduled arrival.

Air-Conditioning

Air-conditioning in hotels is not guaranteed, and its

availability depends on local and national

laws/regulations. Though hotels may have air-

conditioning as a listed amenity, its usage is often

unavailable at night or in the off-season. The Company

(or the tour operator if applicable) has no control over

air-conditioning at hotels.

Check-in Times

The Company (on behalf of the tour operator if

applicable) does not secure early check-in (unless

specifically noted in an itinerary). Check-in times vary

worldwide and are solely at the discretion of the hotel.

At your discretion, you may inquire about early check-

in when you arrive and pay the hotel directly for this

service.

Cruise Staterooms

Unless available and selected during the reservation

process, staterooms are assigned upon embarkation.

The Company (or the tour operator if applicable)

reserves the right to change your cabin when

necessary. Upgrades must be purchased in advance of

departure; there is no guarantee of upgrade availability

if not purchased in advance.

Hotel Changes

Hotels are not guaranteed. The Company (or the tour

operator if applicable) reserves the right to substitute

hotels of similar standards at our discretion. No

refunds are provided for hotel changes. Should you

wish to cancel your reservation because of a hotel

change, full cancellation fees apply.

Hotel Reward Points

Hotel rewards/points cannot be earned or redeemed

with hotels contracted by The Company and/or the

tour operator if applicable.

Hotel Property Compliance

You have obligations and responsibilities when staying

in accommodations provided via The Company or by

the tour operator if applicable. By agreeing to these

Terms, you are agreeing to the following:

1. You agree to not invite into the hotel,

whether common areas or your room, any

person whose behavior is likely to be

disruptive either to the hotel property or

other guests.

2. You agree to not bring in and beverages or

food from outside sources, unless clearly

permitted in advance by the hotel. This

includes common areas as well as your

room.

3. You agree to not disrupt or interfere with

the operations of the hotel, including its

staff.

4. You agree to comply with all safety

regulations within the hotel, including staff

and emergency personnel.

5. You agree to submit upon check-in a valid

credit card which will be authorized for

payment of incidentals you utilize during

your stay, including but not limited to,

room service, bar or restaurant services

(outside the services provided within the

itinerary), movies, mini-bar or porterage

services.

Failure to comply with hotel policies and regulations

may result in the hotel requesting you leave the

premises without compensation or refund.

Furthermore, you are liable for all damage caused by

you or anyone whom you invite on the property, and

you are responsible for all costs arising from such

damage and/or failure to comply with the above

policies.

Room Configuration

The Company (or the tour operator if applicable)

contracts standard, twin-bedded rooms (two separate

beds per room). Double-bedded rooms (one bed per

room) are not guaranteed but may be indicated as a

preference during the reservation. Assignment of

rooms is at the hotel’s discretion and not controlled by

The Company (or the tour operator if applicable).

Singles

Single supplements ensure your own room but not the

number of beds in a room. Single rooms are generally

smaller in size and may be less conveniently located.

Triple Rooms

Availability of triple rooms at hotels varies by itinerary.

Triple rooms accommodate three people, but do not

guarantee three separate beds. An additional bed, if

available, is at the hotel’s discretion and may be a roll-

away bed put in for the night or a convertible sofa. If

existing beds accommodate three people, and you

request something additional, payment of the

additional bed is payable by you directly to the hotel at

checkout.

Roommates

The Company is not liable for any roommate pairing

compatibility and is not responsible for any disputes

between roommates (such as sleep patterns, snoring,

noise, etc.). Any dispute between roommates is your

responsibility to resolve. During the trip, alternate

single arrangements, if available, may be secured but

are never guaranteed. You are responsible for covering

any extra expenses resulting from changing your

rooming arrangements on trip. Payment in full will be

required immediately upon securing new

accommodations. In addition, the company reserves

the right to collect a Single/Solo Supplement should

the occupancy change at any time prior to and during

your trip. You agree to immediately make payment

to us for the supplement or your reservation will be

treated as a Voluntary Cancellation and you will not

be able to participate.

Transportation

Alcohol

Alcohol consumption is not permitted on any

motorcoaches.

Rail & Air Services

If included rail or air services are unavailable, alternate

services may be provided.

Seat Rotation

The Company (or the tour operator if applicable)

follows a daily seat rotation on motorcoaches for all

participants following recommendations by state,

federal and country government agencies. Seat

rotation may not be available in all instances.

Transfers

Transfers are provided by independent third-party

transportation companies. Airport transfers are often

group transfers operated by motorcoach and may have

pre-set departures times. The Company (and/or the

tour operator if applicable) is not responsible for flight

delays, delays in immigration or customs, delays due to

lost baggage, or for any reason beyond our control if

you miss your transfer. Missed transfers are non-

refundable. Transfers are not provided in North

America.

River Cruising

Carrier Terms

For trips that include cruises, you are subject to the

Terms & Conditions (or their name variation for this

type of document) of the Carrier.

Cruise Itinerary Changes & Cancellations – Exclusion of

Liability

The Company, the tour operator, the Ship’s Operator

or Captain reserve the right to operate part of or all an

itinerary by substitute vessel, motorcoach or hotel

accommodation in the event of water level problems

on stretches of any waterway, technical problems of

any nature, severe weather, flooding, fire, drought,

earthquake, explosion, peril of navigation, industrial

action, civil unrest, war, government order or act,

operational requirements, or any circumstances

beyond the reasonable control of The Company (or the

tour operator if applicable). The Company (or the tour

operator if applicable) reserves the right to change the

itinerary whenever conditions, in the opinion of the

Master of the Ship or local waterways regulations,

render it advisable or necessary.

Double Docking

Docking positions at each port are assigned by local

authorities. River cruise companies have no control

over where they can dock. This can sometimes result in

double-docking when more than one ship is assigned to

8

the same dock and the ships are rafted together,

temporarily obstructing the view. When double-docked

you might be required to pass through another vessel

to embark or disembark. In those cases, you will have

to follow the instructions given by the Master or the

crew of the vessel you will pass through. The Company

(or the tour operator if applicable) will not be

responsible for any inconvenience or injury sustained

as a consequence of embarking or disembarking not

under the direct control of The Company (or the tour

operator if applicable) for reasons of such assignment.

River, Canal, Lock & Dock Maintenance

River and other local authorities often need to carry

out repair or maintenance work on the river or canal

banks, stretches of river or canal, bridges, locks or

docks, or other areas that may impede river cruise

travel. This is frequently undertaken with little or no

advance notice to river cruise operators, and can cause

The Company (or the tour operator if applicable) to

make changes to the published itinerary or to operate

part of the itinerary by substitute vessel, motorcoach

or hotel accommodation with little to no advance

notice. These events are beyond our control, and The

Company (and/or the tour operator if applicable) will

not be responsible for any loss, expense, or

inconvenience caused by reasons of such changes.

Fuel Surcharge

Within the cruise price fuel costs have been calculated

as € 44.50 / 100 liters. Should fuel prices rise more

than 5% (€ 44.50 /100 liters plus 5% = € 46.73), The

Company shall be entitled to impose a fuel surcharge

equivalent to the amount by which the fuel price

exceeds the price allowed for in the agreement. The

fuel price will be monitored regularly by the Cruise

Operator and the passenger will receive a notification

in case the price will exceed the benchmark (€ 46.73 /

100 liters) This surcharge can be imposed all the way

up to time of boarding.

Trip Documents

It is your responsibility (not that of The Company or

anyone else) to obtain and have in your possession

proper and valid documentation required for entry

and departure for each country you travel. You are

solely responsible for the cost incurred during travel

for missing, incomplete or defective documentation.

The Company (and/or the tour operator if applicable) is

not liable for any loss or expense incurred due to loss,

damage, or errant entry, exit or travel documentation.

Documents for Minors

Due to heightened security, many countries have

adopted practices to prevent international abductions

of children. It is your responsibility to know,

understand and ensure you have the proper

documentation for traveling with minors.

Guest Communications

The Company will send invoices, hotel lists, travel

advice, and other information to the email address

provided when making the reservation. A full travel

packet is generally available electronically 2-3 weeks

prior to departure. The Company reserve the right to

substitute paper documentation for electronic or a

combination of both.

Member Certificate

Acceptance on your expedition may be subject to

presentation of the Tour/Cruise Participant Certificate,

which will be available in your final Documents.

Passports

You must have a passport to travel internationally.

Passports must be valid for at least six (6) months

beyond the conclusion of your trip. The Company (or

the tour operator if applicable) requires your valid

passport details, including a copy of the photo page,

prior to final documentation for all international travel

unless asked upon earlier. Additionally, it is your

responsibility to update us should you renew your

passport during the time you have registered for an

expedition and the scheduled departure.

Denial of Entry

Certain countries may deny entry to travelers with

even a minor criminal record, and if not a U.S. citizen,

entry back into the United States. Check with the U.S.

Embassy and the embassy or consulate of the country

being visited to ensure you can travel as planned. The

Company does not accept responsibility if you are

denied entry and cancellation penalties apply.

Vaccinations or Medical Certificates

You are responsible to verify medical requirements for

your travel. This includes, but is not limited to,

vaccinations, medical certificates, and insurance

policies.

Visas

It is your responsibility to obtain and verify the

validity of visas, and if visas are necessary for your

trip. Securing and paying for all visas, entry

documents, and any other requirements for entry into

a country is your responsibility. It is your

responsibility to carry these documents with you. The

Company (and/or the tour operator if applicable) is not

liable for denial for entry or exit, or costs incurred for

not having correct and complete documentation.

Waivers

Health, Safety & Travel Waiver

Signing of a Health, Safety & Travel Waiver is required

for travel with The Company (or the tour operator if

applicable). You will not be allowed on trip without

signing the waiver and you will be subject to the

cancellation fees above. You can view a copy of the

Health & Safety Waiver in advance by requesting it in

writing.

Waivers General

During the course of your cruise, tour, or excursion,

you may encounter the opportunity to participate in

additional, optional activities that are provided by

independent third-party suppliers. The suppliers of

those optional services may render those services

subject to separate and additional terms and

conditions, or may require you to execute additional

documents, waivers, or releases. It is understood that

any assumptions of liability, waivers, or releases that

are part of the suppliers’ terms and conditions or that

are required by those independent suppliers will also

inure to the benefit of The Company (and/or the tour

operator if applicable) and the purchase and/or

participation explicitly implies acceptance whether

received in physical format or not or signed or not.

Service Inquiries After Your Trip

The Company Contact

If you wish to inquire about any services, ensure all

correspondence is received by U.S. mail at:

38 South Main Street, Unit #1078

Oconomowoc, WI 53066

Claims or Complaints

Any complaint or claim involving your trip or the

services offered by The Company or involving the

negligence of any tour operator, supplier of travel

packages, suppliers of services (including Service

Providers), sub- contractors, or agents in relation to

any service provided to you must be made to the

Expedition Director (Tour Manager as a representative

of the tour operator) immediately while on trip.

Written notification to The Company may be submitted

to the address above and must be received within 3

days of the trip completion, except where such

limitations are prohibited by law.

Company Responsibility

The Company

The Regalis Group, LLC at 38 South Main Street, Unit

#1078, Oconomowoc, WI is an independent company

(“The Company”) licensed to market and distribute

travel products under the Entourage Expeditions brand

names, either made on their own or packaged by the

tour operators. Trip services, including, but not limited

to, transportation, sightseeing, and accommodations

are provided by third-party suppliers.

Company Representation

No person, other than an authorized representative of

The Company by a document in writing, is authorized

to vary, add, or waive any Term or Condition on its

brochure or website, including any term or condition

set forth in the preceding provisions. A provision of

these Terms may not be waived or varied except in

writing, signed by the party or parties to be bound.

International Conventions & Treaties

The international carriage of passengers is subject to

international conventions and treaties, where

applicable. These international agreements limit and, in

some events, exclude the carrier’s liability to

passengers (trip participants). To the extent permitted

by any relevant local law, where any claim or part of a

claim (including those involving death or personal

injury) concerns or involves any travel arrangements

(including the process of getting on or off the transport

9

concerned) provided by any air, sea, inland waterways,

rail or road carrier, or any stay in a hotel, The

Company’s maximum liability is the maximum that

would be payable by the carrier or the hotel keeper

concerned under the applicable international

convention, treaty, or regulation applicable to the

travel arrangements or hotel stay (e.g., the Warsaw

Convention, the Montréal Convention for international

travel by air, the EU Regulation on Air Carrier Liability

for air carriers with an operating license granted by an

EU country, the Athens Convention for international

travel by sea) in that situation.

Liability

The trip participant agrees that, to the maximum

extent allowed by applicable law, neither The

Company nor its affiliates or contractors shall be liable

for any damage, loss (including personal injury, death,

and property loss), or expense occasioned by any act

or omission of any supplier (including any Service

Provider) providing services, any insurer or insurance

administrator under the Travel Protection plan, or any

other person. All arrangements made for tour

participants with independent contractors, including

medical services, are made solely for convenience to

participants and are done at the participant’s own risk.

Medical personnel are independent contractors. The

Company, service providers, contracted tour operator

and affiliate partners specifically disclaims all liability

for damages for emotional distress, mental suffering or

psychological injury of any kind. Tickets, vouchers, and

any other travel documents are subject to all Terms

and Conditions of the respective suppliers (some of

which may limit supplier’s liability). Under no

circumstances shall any operator be construed as a

carrier under a contract for safe carriage of the

passenger or his or her belongings.

Recreational Service Exclusions

To the maximum extent allowed by applicable law, The

Company expressly excludes all liability for: (a) death;

(b) a physical or mental injury of an individual

(including the aggravation, acceleration or recurrence

of such an injury of the individual); (c) the contraction,

aggravation or acceleration of a disease of an

individual; or (d) the coming into existence, the

aggravation, acceleration or recurrence of any other

condition, circumstance, occurrence, activity, form of

behavior, course of conduct or state of affairs in

relation to an individual that (i) is or may be harmful or

disadvantageous to the individual or community, or (ii)

may result in harm or disadvantage to the individual or

community. Where liability cannot be excluded, The

Company limits its liability to the maximum extent

permitted by law.

Service Providers

Air carriers, accommodations, and other suppliers

(including but not limited to suppliers of trains, cruises,

ferries, motorcoaches, hotels, excursions, and

restaurants) providing services (Service Providers) are

independent third-party contractors and are not

agents, employees, servants, or joint venturers of The

Company or its affiliates. From time-to-time, and for

the purpose of identifying those Service Providers as

the provider of a component or part of a cruise,

package or tour, some or all of those entities may

utilize the name “Entourage Expeditions” on

promotional media, signage, or attire. Although you

may see The Company name on vehicles, signs,

apparel, or elsewhere during your cruise, tour, or

excursion, its use by Service Providers is solely for the

purpose of identification and does not represent or

signify in any way ownership, management,

supervision, direction, or control, or the right to direct

or control by The Company of services that are

provided by the Service Providers, or of the employees,

servants, or agents of the Service Providers. The

Regalis Group LLC, its employees, officer, directors and

shareholders (collectively ”Entourage Expeditions”)

does not own, control or operate any hotels or any air,

land or water transportation vehicles or companies of

any kind, including without limitation, airplanes,

helicopters, boats, rental cars, ground transportation

vehicles, transport companies, shuttle services, buses

or local tour companies which may offer excursions or

tours.

All certificates and other Trip Documents for services

issued by The Company are subject to the Terms &

Conditions specified by any of our Service Providers,

which are available upon request, and to the laws of

the countries in which the services are supplied.

Service Responsibilities

After departure, if the Services included in the trip

cannot be supplied or there are changes in an itinerary

for reasons beyond the control of The Company (or the

tour operator if applicable), depending on the

circumstances, The Company (or the tour operator if

applicable) will take reasonable action to arrange for

the provision of comparable services. Any resulting

additional expense will be the responsibility of trip

participants.

Artificial Intelligence (AI) Usage

We utilize Artificial Intelligence (AI) in our business.

Our human team reviews and edits the material for

accuracy and quality to the best of our knowledge. We

do not share personally-identifying information with

AI. We disclaim all liability for any errors or omissions

and advise caution when relying on AI-produced

content. We are not responsible for consequences

from reliance on AI-generated information.

Performance

It is agreed by and between you and The Company that

all disputes and matters whatsoever arising under or in

connection with or incident to these policies and

procedures shall be interpreted, if at all, in the State of

Wisconsin, County of Waukesha, U.S.A., to the

exclusion of the courts of any other state or country. In

the rare event of dispute, all disputes arising out of,

relating to or connected with these Terms and

Conditions or your use of any part of the

purchase/service will be exclusively resolved under

confidential binding arbitration in accordance with

the commercial arbitration rules of JAMS. You

expressly agree to waive any trial by jury or Court

proceedings. Any such controversy or claim shall be

arbitrated on an individual basis and shall not be

consolidated in any arbitration with any claim or

controversy of any other party (i.e., “class action.”)

Judgment on arbitration award may be entered in to

any court having jurisdiction thereof. The Company

and any affiliates may seek equitable relief, including,

without limitation, injunctive relief and specific

performance without the requirement of posting a

bond or other security or proving damages are

insufficient, from a court of competent jurisdiction.

Neither the parties nor any affiliate of the Company

shall in any case be liable for damages other than

compensatory damages, and the parties hereby waive

any right to claim punitive or exemplary damages. The

parties further agree that claims may be brought by

parties only in their individual capacities and not as

plaintiffs or class members in any class action,

proposed or purported class action, or other

representative action, regardless of the type of

proceeding. The parties expressly agree to waive and

forego any and all rights to bring any such class

actions, purported or proposed class actions, or

representative actions.

If any term or provision of this contract is held invalid

or otherwise unenforceable, the enforceability of the

remaining terms or provisions will not be impaired

thereby.

Trade Names

Entourage Expeditions

ENTOURAGE EXPEDITIONS, including the stylized plane

logo within formative marks, are trademarks and

service marks owned and/or applied for and/or

registered by Regalis Group LLC in the U.S. Patent &

Trademark Office and in other global jurisdictions.

Regalis Group LLC is an authorized user of the

trademark and service mark ENTOURAGE EXPEDITIONS

and formative marks, owned by Regalis Group LLC.

Operating Partners

During the course of your trip, you may encounter

names and logos of or select operating partners. They

are trademarks and or service marks owned by their

respective companies and not of The Company.