TERMS and CONDITIONS (updated September 1, 2023)
To make your reservation, visit the website at entourageexpeditions.com or call Entourage Expeditions reservations at 262.293.4424.
Reserving, making payment or participating in any travel services offered by The Regalis Group LLC. (authorized to do business as Entourage Expeditions & Lake Country Travel) (hereinafter "The Company", “we”, “us”) constitutes a contractual full agreement between the Participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"), which includes a Health, Safety & Travel and any other applicable waivers (see "Waivers" section) for your purchase (hereinafter "trip”, “expedition”, “tour”). You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms & adults are accepting legal responsibility on behalf of any minors.
The Company, as its sole discretion, reserves the right to update or amend these Terms/Conditions at any time prior to making a reservation or at any time thereafter with or without prior notice which will bind you. An up to-date copy of these Terms is accessible to you upon request.
This document is divided into several sections including
Deposit, Payments, Confirmation &
Invoicing
Cancellation Fee Schedule
Participation Eligibility & Reductions
Force Majeure
Special Needs & Participation Requirements
Information Required for Reservation & Travel
On Expedition Experience
Safety & Medical Care
Lodging
Transportation
River Cruising
Trip Documents
Waivers
Service Inquiries After Your Trip
Company Responsibility
Trade Names
Certain aspects of this document are in bold-face typestyle. This is to assist you as you read thru this document, but does not indicate a hierarchy of importance.
It is the sole responsibility of you, the traveler, to verify that you are in compliance with all passport, visa, vaccination, and secondary requirements (from
entry into and return from) for all of the countries you are visiting including understanding and meeting the acceptable testing requirements. The information we provide to you is for convenience purposes only and not a guarantee that you will meet the requirements. Please take the time to research, understand and complete the requirements. Failure to comply may result in significant travel inconveniences and a large financial penalty that may not be covered by any travel protection. We and any of our partners and affiliates are not responsible for the type, authenticity, legality, acceptance or details of any and all documents received by travelers or to government authorities. For the most accurate and up-to date information on travel restrictions, advisories, destination requirements and alerts, please visit credible sources.
Deposit, Payments, Confirmation & Invoicing
Pricing & Price Guarantee
Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice. (see Errors & Omissions below). Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. If the price of an identical land package is lower than the price you paid, we will not adjust your reservation.
Deposit to Hold Space
At the time of reservation, a non-refundable, non- transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the information below.
Full Payment
Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.
If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel protection premiums will be forfeited.
Travel Protection payments are always non-refundable. Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.
Ways to Pay
The Company accepts payment via check, money order, Visa, MasterCard, Discover/Novus, and American Express with the exception for all student expeditions. All student tour expeditions are only to be paid via check or cash (no credit cards accepted).
Confirmation
Your reservation is confirmed when your initial deposit payment is processed and you have signed your
invoice. Your invoice, when documented as payment received, is confirmation of services on the reservation.
Accuracy of Invoice Details
You, not The Company, are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 1 business day of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.
Errors & Omissions
In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company or the tour operator reserves the right to correct the price and reinvoice you at the correct price.
Deposit Amounts
Deposit amounts listed are per person and do not include Travel Protection or any deposit or final payment amounts for additional airfare. Deposits and Travel Protection are always non-refundable.
Final Payment Dates
Final payment dates are uniquely determined prior to the commencement of services. Reservations that do not include full payment by the final payment date will be cancelled and deposit, plus any travel protection, will be retained.
Credit Card Transactions & Chargebacks & Returned Check Fees
If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against The Company or affiliates. In the event that payment has been made to The Company by credit card, you agree that you will not seek to charge back your payment to The Company. If The Company incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to The Company via money order or cash immediately.
The fee for a returned check is $50 minimum plus any fees or interest borne by The Company. In the unlikely event a Participant has a second returned check in perpetuity with The Company, The Company reserves the right to deny service or demand cash-only payment at its sole discretion.
Cancellation Fee Schedule
Cancellation fees are calculated based on the days prior to the commencement of services in which written notification is received. Cancellation fees include all services on the reservation, except Travel Protection, which is always non-refundable.
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Cancellation Fees: (% of total price) Deposit to <1 day = 100%
On or Before Final Payment Date
All revisions to a reservation will incur a minimum $50 per person fee plus any airline change fees (minimum $300 per participant up to full airfare amount). These fees are non-refundable.
After the Final Payment Date
Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation. All cancellation fees apply in these instances. All other revisions apply the same revision fee as above.
Not Included in Pricing
Unless specifically noted in your trip itinerary, the
additional premium payment when components are added later. However, no representation or description of the insurance made by The Company, affiliates or service providers constitutes a binding assurance or promise about the insurance. It is the sole responsibility of the traveler and the Insured names listed on any policy (commonly known as Insured on Policy) to verify all coverage aspects including, but not limited to, coverage levels, type, travel dates and payment dates. If there is a discrepancy, the Insured on Policy should reach out directly to the travel insurance provider to correct or amend the policy. No liability for accuracy is borne upon us.
Airfare & Flights
Air reservations are available through The Company only for travel originating from the United States. Airfare Contract
All airlines are independent from The Company; The Company does not own, manage or operate any air carrier or aircraft.
Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services, to the extent allowable under appliable law.
Air Inclusive Trips
Additional per person, non-refundable, non- transferable deposits and payments are required for your international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the information below. Air services are subject to the carrier’s terms and conditions, to these Terms, and to any applicable law.
Processing Fee
The Company reserves the right to collect a Processing Fee for any airline tickets issued or facilitated by us. These fees are always non-refundable.
Airfare Fees
After your airfare is booked, any revisions you make will incur fees by the airline, the ticket issuing agent and The Company. This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). At the time of request, fees are applied and payable immediately. The Company is not liable for necessary amendments due to errors in information provided by you. See “Accuracy of Invoice Details” above for your responsibilities and liability.
Air Routings
Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time without recourse.
Airline Mileage Accrual
Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company. This is at the sole discretion of the airlines. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.
Seat Assignments
Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines, the tour operator if applicable, and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.
Airfare Schedule Changes
Unless provided for in these Terms or under applicable law, The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection. For air purchased through The Company, if any air schedule requires an overnight stay in a gateway city, The Company can assist you with hotel reservations, when operationally possible; however, the cost of the overnight stay (including, but not limited to, hotel and meals) is your expense. Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.
Transportation Security Administration (TSA) Information
At the time of air reservation through The Company, you are required to provide all Transportation Security Administration (TSA) information. This information includes full name, date of birth, gender and redress number (if available) for all participants. We submit information to the U.S. Department of Homeland Security. Reservations without this information are not processed and an air reservation will not be secured.
Making Your Own Flight Arrangements
If you make your own flight arrangements, The Company is not responsible for any loss resulting from tour/expedition cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.
Participation Eligibility & Reductions
The minimum age to participate in any Entourage Expeditions trip service is 12 years of age, unless otherwise specified. An adult must accompany participants under 18 years of age (“minors”) on all
following is
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not included in your reservation.
airfare to and from the start of your trip; intra-trip air, unless specified in the itinerary;
airline baggage fees, including checked and/or excess baggage fees;
airline seat fees;
Federal inspection fees for U.S. Immigrations & Customs;
International Air Transportation tax; agricultural tax;
other per-person taxes imposed by government entities;
airport taxes and fees, including the September 11th Security fee up to $11.20 per person, participant facility charges up to $18 per person, Federal domestic flight segment fees up to $4.10 per segment, and U.S. and international arrival and departure and other government-imposed fees added by the airline and applicable at time of reservation; ^
port taxes;
passports; visas; vaccinations;
gratuities to your Tour Director, Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships;
laundry; telephone; minibar;
entry/exit fees at airports;
alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers (unless on qualifying flights);
optional excursions; porterage at airports and train stations;
Travel Protection
For your protection, we strongly recommend that you purchase trip cancellation insurance that helps provide coverage for trip cancellation, interruption, baggage loss or delay, medical expenses and more. When purchasing insurance from us, you must fully insure all components purchased. This may require an
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services, including the sharing of accommodations. You are responsible for the behavior, security and supervision of all minors on your reservation.
Participant Cancellations
You may cancel your reservation voluntarily by notifying The Company in writing only. The cancellation is only effective once received and acknowledged by The Company which may not happen on the same business day as receiving the written cancellation request. Cancellation penalties will apply according to the established policy. Changes to occupancy will result in the reservation being repriced including the possibility of a mandatory supplement being added. Any payments not received by the established deadlines will result in the cancellation of a reservation with no refund due to the traveler.
Cancellations by The Company or the Tour Operator
To the extent permitted by applicable law, The Company, or the tour operator if applicable, reserve the right to cancel or reschedule any trip departure for any reason, including, but not limited to, insufficient demand, strikes, lockouts, riots, stoppage of labor or Force Majeure Event (see under Force Majeure).
In the event of a cancellation by The Company prior to departure, The Company will try, at our discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability. The Company will not refund the difference in price if the alternate is lower. You are responsible for additional cost if the alternate is higher. If this rebooking option is not acceptable to you, The Company’s only responsibility is to refund the amounts paid by you for the reservation as provided to you in a one-time Resolution option and only in the form of travel credits, not the original form of payment. However, The Company markets travel under a “prepaid/merchant” model, whereas The Company collects the amount from you in advance and manages the payments to the Providers on your behalf. The booking is made by The Company on your behalf and therefore any refund/credit is dependent on The Company receiving your original payment back if permitted. Although there is no guarantee that any or the full amount amounts paid by you for the reservation will be returned by the Providers, we will seek to maximize the refund amounts to you. In the event of a cancellation by The Company prior to departure or during your trip for conditions under Force Majeure, The Company may provide a future travel/booking credit for the pro-rated portion of your trip impacted. Future travel/booking credit will be redeemable for travel services offered with The Company for one year past your original trip start date. You acknowledge that any custom tour/expedition that is contracted/sponsored by another business for its participants carries additional risk. As such, if the contracted/sponsored company withdraws from these travel arrangements, the participants may suffer significant financial harm as refunds/credits are unlikely since The Company has made advance, non-
refundable binding payments to suppliers to operate this trip.
The Company is not liable or responsible for any arrangements made independently of The Company. The Company also assumes no responsibility for costs or fees you incur for other arrangements inclusive of, but not limited to, airline flights, upgrades, hotel, excursion, visas and travel protection related charges.
Refunds
Any request for refunds is subject to these Terms and subject to approval from the tour operator if applicable.
Airport Transfers
Airport transfers are not included with our expeditions unless specified. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers.
Private Touring
Changes made en route at your discretion to tour features, timings, or tour services (e.g., meals, included sightseeing, etc...) are not refundable nor exchangeable for other services.
Unused Services
No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.
Subject to Change Itineraries
The Company (and/or the tour operator if applicable) will notify you via email when the final itinerary is available for departures advertised with “subject to itinerary modifications’.
Right to Postpone
The Company reserves the right to postpone any tour for whatever reason, including but not limited to, lack of participation or events of a crisis that make operating the tour impossible or impractical. You have no rights to a refund in the event of a postponement.
Revocation of Participant Eligibility
Any participant cancellations that are caused due to a participant not being eligible to travel with the group (i.e., but not limited to: school disciplinary actions, conflicts) as considered Voluntary Cancellations and not eligible for any refund consideration.
Force Majeure
To the extent permitted by applicable law, in the event of a Force Majeure Event (as defined below), The Company (and/or the tour operator if applicable) shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.
Unless provided for in these Terms or under applicable law, The Company (and/or the tour operator if applicable) assumes no liability for any loss, damage, or
entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company’s responsibility, the tour operator’s control (Force Majeure Event), including without limitation:
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Fire
Landslides
Volcanic eruption
Inclement weather
Environmental pollution or contamination Earthquake
Low or high-water levels
Flood
Water or power shortages or failures Tropical storms or hurricanes
Riots or civil commissions or disturbances or any other acts of similar nature Sabotage
Strikes of labor disruptions
Arrests
Restraint of rulers or peoples Expropriations
Acts of terrorism
War
Insurrection
Quarantine restrictions
Government health advisories or warnings or alerts of any kind of nature, including, but not limited to, warnings or regulations due to an epidemic/pandemic Government seizures
Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization
Damages to its facilities or the travel supplier and its facilities
Or any
factors
operator if applicable, that adversely affects or hampers its ability to fulfil any of its contractual conditions.
other unforeseen circumstances or any other unforeseen by The Company, or the tour
If The Company, or the tour operator if applicable, cancels or reschedules a trip departure due to a Force Majeure Event, the cancellation and refund terms in this agreement shall apply.
Unless otherwise required by applicable law, The Company will not be responsible for paying any costs or expenses you may incur as a result of a delay or a cancellation due to a Force Majeure Event.
Special Needs & Participation Requirements
Any special requirements or disabilities must be disclosed to The Company at time of reservation, in writing, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company or the tour operator if applicable have not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company (or the tour operator if applicable) may be unable to accommodate
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you for part or all of the Tour, Cruise or any services provided in connection with the Tour.
Americans with Disability Act
The Americans with Disability Act is only applicable in the United States. Facilities and services for disabled individuals are limited outside its jurisdiction. Outside the United States, countries often do not have similar disability laws or regulations and The Company is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers.
Right to Accept or Reject
The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time. You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider.
Suitability & Accessibility
Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces, and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair. You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact The Company prior to making a reservation to determine what reasonable assistance might be available. The Company (or the tour operator if applicable) will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases. No refunds are provided for missed services or activities due to your inability to fully participate with the group, including keeping pace with the group, if conditions requiring assistance are not known to The Company at the time of reservation or when reasonably known by the participant.
Personal Services
The Company (or the tour operator if applicable) do not provide personal services or individual assistants to trip participants. Our staff and the Service Providers are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.
Wheelchairs
You must notify The Company at the time of reservation if you are traveling with a wheelchair, or if the need for a wheelchair arises after the reservation, then as soon as that need is known. Outside of the United States, you must be able to walk up/down steps
(for motorcoaches) and on ramps without a wheelchair or walker for cruises. Outside the United States, motorcoach entrances and gangways/ramps may not be wide enough or equipped to accommodate these items. You are responsible for storage (e.g., in your room) and maintenance of any permissible wheelchair.
Motorized Scooters
For trips outside the United States, motorized scooters are not permitted and cannot be accommodated on services provided by The Company (or the tour operator if applicable). If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense. For trips within the United States, we will attempt to reasonably accommodate motorized scooters. We require notice at time of reservation to arrange services in accordance with the ADA, or if the need for such services arises after reservation, as soon as the need is known.
Group Harmony
To ensure the desired group synergy, The Company reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, assaults, individuals who are intoxicated and/or under the influence of any form of narcotics/drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable and individuals are also subject to civil penalties by local authorities. The Individual also agrees that they will plead Guilty in any proceedings brought forth.
Authority to Remove or Refuse Participants
In the sole discretion of The Company, the tour operator the Ship’s Operator or Captain, The Company and/or the tour operator if applicable may refuse transport to you or may require you to leave the tour or disembark if it is reasonably believed that you
are dangerous to others or to yourself; have engaged in, are engaged in, or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), the tour operator, The Company representatives, or crew members, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
have failed or refused to follow, or are failing or refusing to follow The Company’s or the tour operator’s rules and procedures or the instructions of The Company, the tour operator, its representatives, the Captain, or the crew members.
In the event you are removed, you may be left at any city, port or place the motorcoach stops at or the ship calls without any liability to The Company, the tour operator, or its representatives. The Company (on behalf of the tour operator if applicable) shall not be
required to refund any portion of the fare paid by you if you are removed pursuant to this section.
In the event you are removed, The Company or the tour operator will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. The Company and the tour operator if applicable shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, the tour operator, or the crewmembers in your removal or the exercise or enforcement of this clause.
Guarantee, Reparation and Duties to Co-Operate Irrespective of The Company’s overriding duty to provide service, the traveler has a duty to cooperate in that he/she must do whatever he/she can reasonably do to contribute to remedying the disruption and to keep any losses that may arise as low as possible or avoid them completely. He/she has a particular duty to advise the operator’s representative with 24 hours of incident of any possible complaints.
Information Required for Reservation & Travel
As a condition of reservation, you must provide information requested by The Company and/or the tour operator if applicable along with your initial payment. The Company (on behalf of the tour operator if applicable) reserve the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate. Your personal data secured for your reservation is used to process your services with our Service Providers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United States of America. This may include requirements to pass details to Service Providers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law.
By making a reservation via The Company you consent to The Company storing, using, and transferring on this data to other third parties (including third parties outside your home country) for the purposes as stated above you indemnify and hold harmless The Company and its affiliates in respect of The Company for storing, using and transferring this data as described above.
See The Company Privacy Policy for more information on usage of your data.
Information Required
• Full name as per government issued ID with which you will travel
• Address
• Date of birth
• Full passport details (with full photo page
provided to us at time of registration) • Email address
• Credit card information
Disabilities
Medical conditions
Dietary restrictions you make known to The
Company or the tour operator if applicable
Emergency contact (non-participant)
On tour contact information (mobile phone
or email address)
If any additional information is required, it will be requested from you with your reservation.On Expedition Experience
Baggage: Size, Weight, Quantity & Restrictions
Allowance
Hotel porterage (where available) for one bag per participant. Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director. If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense. Porterage is not included at train stations or at airports.Restrictions
All airlines have their own baggage policies and restrictions. These can be found on the carrier’s website or at www.iflybags.com. Baggage fees are not included in airfare price and The Company is not liable for any additional fees. You are required to pay all fees directly to the airline at check-in.Motorcoach Carry-on:
Carry-on bags must be small enough to store in overhead bins or under the seat in front of you. Dimensions: 12”x11”x 6” / 30cm x 28 cm x 15 cm maximum. For safety reasons, wheeled carry-on bags are not permitted.Damage & Liability
Except as provided by applicable law, The Company (and/or the tour operator if applicable) has no responsibility for loss or damage to any baggage or personal belongings throughout the trip. We recommend you purchase baggage insurance.Dietary Requests
Outside the United States, special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company or the tour operator if applicable has no liability for availability. Within the United States, reasonable accommodations will be made providing that The Company or the tour operator if applicable receives reasonable notice of such needs in advance of departure. When available, special requests are at the venue’s discretion. Any additional charge for the request is payable by you directly to the venue at the time of service.Elevators
Some ships and hotels have elevators, but many small ships do not. If you require an elevator, inquire before making a reservation.English
All Tour / Cruise Directors, Local Guides, and ships’ crews speak English, and all trip commentary and instruction are conducted in English only. For safety, maximum enjoyment and understanding, you must be able to read, understand, and speak English.
Gratuities
Gratuities for your Tour / Cruise Director, Local Guides, driver, waitstaff and ship’s crew are not included in the trip price (unless otherwise noted in pricing details) and are discretionary (unless noted otherwise). However, The Company fully expects participants to contribute to the gratuities suggested for all expeditions.
Holidays, Special Events & Venue Closures
At times, venues are limited or not available due to local holidays, events or various seasons. The Company and/or the tour operator if applicable will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company (or the tour operator if applicable) is not liable for venue availability. The Company (on behalf of the tour operator if applicable) will offer alternatives when possible.
Insecticide
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights, visit https://www.transportation.gov/airconsumer/spray
Itinerary Timings
Itinerary timings are not guaranteed and are subject to change. No refunds are provided for changes to itinerary timings.
Hazardous Materials (“HAZMAT”)
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Please refer to the full list of TSA prohibited items at http://www.tsa.gov/travelerinformation/prohibitedite ms. In the event a carryon bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium ion or any other type of battery permitted in carryon baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information, contact your airline representative.
Optional Excursions
Optional excursions are not included in your reservation. Optional excursions are provided by independent third-party operators (“Excursion Operators”). The Excursion Operators may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Excursion Operators’ terms & conditions, and any terms that are required by such Excursion Operators will also inure to the benefit of The Company or the tour operator if applicable. Optional excursions purchased via The Company are subject to separate terms and conditions which are available during booking. For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your trip. Your Tour / Cruise Director will advise of availability as applicable.
Photographs & Pictures
Photographs or pictures appearing in the brochure, on sales presentations or on the website are solely intended as examples of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.
Possession of all Drugs and derivatives
Any carriage or possession of illegal drugs will result in immediate termination of your trip. You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs as well as common CBD products) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.
Punctuality on Trip
The Company (and/or the tour operator if applicable) is not responsible for any losses, including missed sightseeing, meals, inclusions, optional excursions, or having to make alternate transportation or lodging arrangements, if you fail to meet the representatives at assigned timings and places/pick-up points while on trip. The Company (on behalf of the tour operator if applicable) will not refund nor cover any cost or expenses incurred, or compensate for any missed inclusions or optional excursions claimed, due to your inability to maintain punctuality.
Smoking
Smoking is not allowed on transportation that is exclusively provided via The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device. You are responsible to abide by and adhere to Service Provider’s terms & conditions, including as they relate to smoking. This includes, but is not limited to, smoking only in designated sections of vessels, hotels or restaurants.
Smoking and Hotel Rooms
The Company (or the tour operator) assist in contracting non-smoking rooms. Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company and the tour operator if applicable cannot guarantee availability. Smoking in a non-smoking room will be subject to all costs payable directly to the hotel by you.
Wi-Fi on Transportation Provided via The Company Wi-Fi, when available on transportation provided via The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage agreements. The Company is not liable for the speed, reliability, or security of Wi-Fi available on transportation provided via The Company. Connectivity is not guaranteed.
Safety & Medical Care
Certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; accident or illness in remote regions without means of rapid evacuation or availability or medical facilities. The Company (or the tour operator if applicable) will have no liability to you regarding the provision of medical care or the adequacy of any care that may be rendered. While The Company (or the tour operator if applicable) will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will indemnify and hold harmless The Company (or the tour operator if applicable) regarding the provision of medical care or the adequacy of any care rendered. The Company is not responsible for such risks and dangers that may arise beyond its control. Payment of your trip indicates you accept these risks and dangers and agree to hold The Company and the tour operator if applicable harmless for them.
Government Travel Sites
The U.S. State Department periodically issues and updates travel warnings and travel alerts for U.S. citizens travelling domestically and abroad. It is your responsibility to review the current information on travel and security when making plans to travel with The Company (or the tour operator if applicable). You are responsible for evaluation the travel information and your acceptance of risk of travel prior to making a reservation. Visit http://travel.state.gov for travel information. By making a reservation via The Company, you acknowledge you are aware of the travel information advised by the government of your citizenship.
You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies to participate in any travel purchase. Proof in the form of an approved certificate can be presented to The Company. The Company (as well as any other Body) reserves the right to subject an individual to a serological test at the customers expense to verify
status, if required. In the unlikely event that the provision for requiring the vaccination violates current State law, The Company will require a high limit travel insurance policy be issued at time of travel purchase in addition to a cash bond being posted by the unvaccinated individuals to help recover potential operation expenses related to an illness. Should a country or any other Body change vaccination requirements prior to or during travel, you agree to comply with the regulations set forth and acknowledge that a failure to comply will result in your Voluntary Cancellation from the trip purchase with no refund due by The Company.
Illness
The Company, the tour operator, the Ship’s Operator or Captain reserve the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behavior-related assessment is at the sole discretion of The Company, the tour operator, the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services. You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.
Medical Personnel
No medical personnel travels with your group or is present on our expeditions. The Company and the tour operator if applicable cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company and/or the tour operator must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.
Motorcoach Safety
You are responsible for wearing your seatbelt when provided. The Company, the tour operator and Service Providers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them. It is your sole duty to present burden of proof. You are responsible for following the safety instructions provided to you. You are responsible for regulations for safety when accompanying minors. The Company (or the tour operator if applicable) does not provide child safety devices.
Personal Photo & Video Rules & Regulations
We understand you may be interested in documenting and sharing your vacation experience via photo or video content. Please understand that every guest experience is important. Your photo and video activity must be done with care, sensitivity, and consideration of fellow guests. Filming and photography can be regarded as intrusive. You will be requested to limit activity if guests complain. If you do not comply, you
may be asked to leave your trip subject to the Authority to Remove or Refuse Participants clause above.
Should you choose to share photos and videos online, on a social media platform or alike, such photos and videos must not include fellow guests unless you have received the express, written permission of those guests to post photos and/or videos of their likeness. Additionally, be careful and selective about content or photos you post and share, and do not disclose sensitive or confidential content. The Company will not be responsible, or liable to you or any third party, for the content or accuracy of any content posted by you or any other guest, or for the security of such content. Sharing content is done at your own risk.
You hereby grant The Company and Affiliates permission to use trip participant likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration. It is understood and agreed that all photos will become the property of The Company and will not be returned. You hereby irrevocably authorize The Company to edit, alter, copy, exhibit, publish, or distribute these photos for any lawful purpose. In addition, participants waive any right to inspect or approve the finished product wherein my likeness appears. Additionally, participants waive any right to royalties or other compensation arising or related to the use of the photo. participants hereby hold harmless, release, and forever discharge The Company from all claims, demands, and causes of action which participants, their heirs, representatives, executors, administrators, or any other persons acting on my behalf or on behalf of my estate have or may have by reason of this authorization. Providing your contact information consents that we may contact you now and, in the future, to communicate with you.
You (Participant(s)) agree that The Company’s goodwill and reputation are assets of great value to The Company which were obtained through great cost, time and effort. Therefore, you agree that before, during the trip and upon return for perpetuity, for any reason, you or anyone you influence will not in any way disparage, libel or defame the The Company or any of the Related Parties or any of their businesses or business practices, products or services, or employees, officers, directors or owners. The Company reserves the right to seek relief including forcibly requiring immediate removal, legal remedies and demand for compensation. Any costs borne will be at the cost of you, the Participant for which you willfully agree to renumerate without dispute.
Pregnant Guests
The Company, the tour operator, and the Service Providers do not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board the cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.
Weapons
Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type
Lodging
Hotels selection may not be known until within 30 days of scheduled arrival.
Air-Conditioning
Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air- conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company (or the tour operator if applicable) has no control over air-conditioning at hotels.
Check-in Times
The Company (on behalf of the tour operator if applicable) does not secure early check-in (unless specifically noted in an itinerary). Check-in times vary worldwide and are solely at the discretion of the hotel. At your discretion, you may inquire about early check- in when you arrive and pay the hotel directly for this service.
Cruise Staterooms
Unless available and selected during the reservation process, staterooms are assigned upon embarkation. The Company (or the tour operator if applicable) reserves the right to change your cabin when necessary. Upgrades must be purchased in advance of departure; there is no guarantee of upgrade availability if not purchased in advance.
Hotel Changes
Hotels are not guaranteed. The Company (or the tour operator if applicable) reserves the right to substitute hotels of similar standards at our discretion. No refunds are provided for hotel changes. Should you wish to cancel your reservation because of a hotel change, full cancellation fees apply.
Hotel Reward Points
Hotel rewards/points cannot be earned or redeemed with hotels contracted by The Company and/or the tour operator if applicable.
Hotel Property Compliance
You have obligations and responsibilities when staying in accommodations provided via The Company or by the tour operator if applicable. By agreeing to these Terms, you are agreeing to the following:
You agree to not invite into the hotel, whether common areas or your room, any person whose behavior is likely to be disruptive either to the hotel property or other guests.
You agree to not bring in and beverages or food from outside sources, unless clearly
permitted in advance by the hotel. This includes common areas as well as your room.
3. You agree to not disrupt or interfere with the operations of the hotel, including its staff.
4. You agree to comply with all safety regulations within the hotel, including staff and emergency personnel.
5. You agree to submit upon check-in a valid credit card which will be authorized for payment of incidentals you utilize during your stay, including but not limited to, room service, bar or restaurant services (outside the services provided within the itinerary), movies, mini-bar or porterage services.
Failure to comply with hotel policies and regulations may result in the hotel requesting you leave the premises without compensation or refund. Furthermore, you are liable for all damage caused by you or anyone whom you invite on the property, and you are responsible for all costs arising from such damage and/or failure to comply with the above policies.
Room Configuration
The Company (or the tour operator if applicable) contracts standard, twin-bedded rooms (two separate beds per room). Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation. Assignment of rooms is at the hotel’s discretion and not controlled by The Company (or the tour operator if applicable).
Singles
Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.
Triple Rooms
Availability of triple rooms at hotels varies by itinerary. Triple rooms accommodate three people, but do not guarantee three separate beds. An additional bed, if available, is at the hotel’s discretion and may be a roll- away bed put in for the night or a convertible sofa. If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.
Roommates
The Company is not liable for any roommate pairing compatibility and is not responsible for any disputes between roommates (such as sleep patterns, snoring, noise, etc.). Any dispute between roommates is your responsibility to resolve. During the trip, alternate single arrangements, if available, may be secured but are never guaranteed. You are responsible for covering any extra expenses resulting from changing your rooming arrangements on trip. Payment in full will be required immediately upon securing new accommodations. In addition, the company reserves the right to collect a Single/Solo Supplement should
the occupancy change at any time prior to and during your trip. You agree to immediately make payment to us for the supplement or your reservation will be treated as a Voluntary Cancellation and you will not be able to participate.
Transportation
Alcohol
Alcohol consumption is not permitted on any motorcoaches.
Rail & Air Services
If included rail or air services are unavailable, alternate services may be provided.
Seat Rotation
The Company (or the tour operator if applicable) follows a daily seat rotation on motorcoaches for all participants following recommendations by state, federal and country government agencies. Seat rotation may not be available in all instances.
Transfers
Transfers are provided by independent third-party transportation companies. Airport transfers are often group transfers operated by motorcoach and may have pre-set departures times. The Company (and/or the tour operator if applicable) is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non- refundable. Transfers are not provided in North America.
River Cruising
Carrier Terms
For trips that include cruises, you are subject to the Terms & Conditions (or their name variation for this type of document) of the Carrier.
Cruise Itinerary Changes & Cancellations – Exclusion of Liability
The Company, the tour operator, the Ship’s Operator or Captain reserve the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company (or the tour operator if applicable). The Company (or the tour operator if applicable) reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.
Double Docking
Docking positions at each port are assigned by local authorities. River cruise companies have no control over where they can dock. This can sometimes result in double-docking when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through. The Company (or the tour operator if applicable) will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company (or the tour operator if applicable) for reasons of such assignment.
River, Canal, Lock & Dock Maintenance
River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company (or the tour operator if applicable) to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company (and/or the tour operator if applicable) will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.
Fuel Surcharge
Within the cruise price fuel costs have been calculated as € 44.50 / 100 liters. Should fuel prices rise more than 5% (€ 44.50 /100 liters plus 5% = € 46.73), The Company shall be entitled to impose a fuel surcharge equivalent to the amount by which the fuel price exceeds the price allowed for in the agreement. The fuel price will be monitored regularly by the Cruise Operator and the passenger will receive a notification in case the price will exceed the benchmark (€ 46.73 / 100 liters) This surcharge can be imposed all the way up to time of boarding.
Trip Documents
It is your responsibility (not that of The Company or anyone else) to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company (and/or the tour operator if applicable) is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.
Documents for Minors
Due to heightened security, many countries have adopted practices to prevent international abductions of children. It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors.
Guest Communications
The Company will send invoices, hotel lists, travel advice, and other information to the email address provided when making the reservation. A full travel packet is generally available electronically 2-3 weeks
prior to departure. The Company reserve the right to substitute paper documentation for electronic or a combination of both.
Member Certificate
Acceptance on your expedition may be subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final Documents.
Passports
You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company (or the tour operator if applicable) requires your valid passport details, including a copy of the photo page, prior to final documentation for all international travel unless asked upon earlier. Additionally, it is your responsibility to update us should you renew your passport during the time you have registered for an expedition and the scheduled departure.
Denial of Entry
Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the United States. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. The Company does not accept responsibility if you are denied entry and cancellation penalties apply.
Vaccinations or Medical Certificates
You are responsible to verify medical requirements for your travel. This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.
Visas
It is your responsibility to obtain and verify the validity of visas, and if visas are necessary for your trip. Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility. It is your responsibility to carry these documents with you. The Company (and/or the tour operator if applicable) is not liable for denial for entry or exit, or costs incurred for not having correct and complete documentation.
Waivers
Health, Safety & Travel Waiver
Signing of a Health, Safety & Travel Waiver is required for travel with The Company (or the tour operator if applicable). You will not be allowed on trip without signing the waiver and you will be subject to the cancellation fees above. You can view a copy of the Health & Safety Waiver in advance by requesting it in writing.
Waivers General
During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and
conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company (and/or the tour operator if applicable) and the purchase and/or participation explicitly implies acceptance whether received in physical format or not or signed or not.
Service Inquiries After Your Trip
The Company Contact
If you wish to inquire about any services, ensure all correspondence is received by U.S. mail at:
38 South Main Street, Unit #1078 Oconomowoc, WI 53066
Claims or Complaints
Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any tour operator, supplier of travel packages, suppliers of services (including Service Providers), sub- contractors, or agents in relation to any service provided to you must be made to the Expedition Director (Tour Manager as a representative of the tour operator) immediately while on trip.
Written notification to The Company may be submitted to the address above and must be received within 3 days of the trip completion, except where such limitations are prohibited by law.
Company Responsibility
The Company
The Regalis Group, LLC at 38 South Main Street, Unit #1078, Oconomowoc, WI is an independent company (“The Company”) licensed to market and distribute travel products under the Entourage Expeditions brand names, either made on their own or packaged by the tour operators. Trip services, including, but not limited to, transportation, sightseeing, and accommodations are provided by third-party suppliers.
Company Representation
No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions. A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.
International Conventions & Treaties
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport
concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
Liability
The trip participant agrees that, to the maximum extent allowed by applicable law, neither The Company nor its affiliates or contractors shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier (including any Service Provider) providing services, any insurer or insurance administrator under the Travel Protection plan, or any other person. All arrangements made for tour participants with independent contractors, including medical services, are made solely for convenience to participants and are done at the participant’s own risk. Medical personnel are independent contractors. The Company, service providers, contracted tour operator and affiliate partners specifically disclaims all liability for damages for emotional distress, mental suffering or psychological injury of any kind. Tickets, vouchers, and any other travel documents are subject to all Terms and Conditions of the respective suppliers (some of which may limit supplier’s liability). Under no circumstances shall any operator be construed as a carrier under a contract for safe carriage of the passenger or his or her belongings.
Recreational Service Exclusions
To the maximum extent allowed by applicable law, The Company expressly excludes all liability for: (a) death; (b) a physical or mental injury of an individual (including the aggravation, acceleration or recurrence of such an injury of the individual); (c) the contraction, aggravation or acceleration of a disease of an individual; or (d) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behavior, course of conduct or state of affairs in relation to an individual that (i) is or may be harmful or disadvantageous to the individual or community, or (ii) may result in harm or disadvantage to the individual or community. Where liability cannot be excluded, The Company limits its liability to the maximum extent permitted by law.
Service Providers
Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates. From time-to-time, and for the purpose of identifying those Service Providers as
the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Entourage Expeditions” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers. The Regalis Group LLC, its employees, officer, directors and shareholders (collectively ”Entourage Expeditions”) does not own, control or operate any hotels or any air, land or water transportation vehicles or companies of any kind, including without limitation, airplanes, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses or local tour companies which may offer excursions or tours.
All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.
Service Responsibilities
After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company (or the tour operator if applicable), depending on the circumstances, The Company (or the tour operator if applicable) will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants.
Performance
It is agreed by and between you and The Company that all disputes and matters whatsoever arising under or in connection with or incident to these policies and procedures shall be interpreted, if at all, in the State of Wisconsin, County of Waukesha, U.S.A., to the exclusion of the courts of any other state or country. In the rare event of dispute, all disputes arising out of, relating to or connected with these Terms and Conditions or your use of any part of the purchase/service will be exclusively resolved under confidential binding arbitration in accordance with the commercial arbitration rules of JAMS. You expressly agree to waive any trial by jury or Court proceedings. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party (i.e., “class action.”) Judgment on arbitration award may be entered in to any court having jurisdiction thereof. The Company and any affiliates may seek equitable relief, including, without limitation, injunctive relief and specific performance without the requirement of posting a bond or other security or proving damages are insufficient, from a court of competent jurisdiction.
Neither the parties nor any affiliate of the Company shall in any case be liable for damages other than compensatory damages, and the parties hereby waive any right to claim punitive or exemplary damages. The parties further agree that claims may be brought by parties only in their individual capacities and not as plaintiffs or class members in any class action, proposed or purported class action, or other representative action, regardless of the type of proceeding. The parties expressly agree to waive and forego any and all rights to bring any such class actions, purported or proposed class actions, or representative actions.
If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.
Trade Names
Entourage Expeditions
ENTOURAGE EXPEDITIONS, including the stylized plane logo within formative marks, are trademarks and service marks owned and/or applied for and/or registered by Regalis Group LLC in the U.S. Patent & Trademark Office and in other global jurisdictions. Regalis Group LLC is an authorized user of the trademark and service mark ENTOURAGE EXPEDITIONS and formative marks, owned by Regalis Group LLC.
Operating Partners
During the course of your trip, you may encounter names and logos of or select operating partners. They are trademarks and or service marks owned by their respective companies and not of The Company.